Many thanks for taking part in our Annual Member Survey. Our mission is to build an equestrian service that is valuable and enjoyable for all our members - so we'd love to get your feedback on H&C+.

This survey should take around 5 to 10 minutes of your time and we can't wait to hear what you have to say. Any information provided will be used solely for the purpose of improving your membership with us.

Thank you for your responses,
The team at H&C

Section 1: About You

First Name

Last Name

Email*

Date of birth

Example: 11 04 1990

Country/Region

Section 2: You and Your Horse

Tell us about you and your horse so we know who you are as an equestrian.

Which disciplines do you mainly compete in?

Is the searchable archive of live sports performances valuable to you?

Yes

No

Have you used any other clipping services as a memento for your competiton rounds?

Yes

No

Section 2: You and Your Horse (continued)

How much do you usually spend on your passion for horses each month (including media subscriptions, livery, lessons, feed, supplements, competitions, travel etc.)

What percentage of your total expenditure on horses is spent online?

Do you subscribe to any equestrian print publications? If yes, what publications?

Section 3: Your H&C+

Tell us more about how you use your H&C+ account, so that you can help us improve your experience.

How many people in your household use your H&C+ account?

1

2

3+

How do you watch H&C+? Please select all that apply.

Phone

Tablet

Computer/laptop

TV (inc. Apple TV/Android TV/Chrome/Amazon Firestick/Roku etc.)

Why did you give us this rating?

If you could make one suggestion to improve your H&C+ membership what would it be?

Have you taken advantage of the H&C+ Member Rewards program?

Yes

No

Not heard of it

Why did you give us this rating?

Section 4: Content on H&C+

Tell us more about the content you're currently watching and would like to see.

Tell us about your preferred level of sport to watch?

When do you typically watch sport on H&C+?

LIVE!

On demand - within a week of the event happening

On demand - within the same month of the event happening

As a highlights program

Not applicable to me

What improvements would you like to see to make the live sport coverage on H&C+ even better?

What is your favourite H&C+ broadcasted event?

Where do you tend to watch our training content?

At home

At the barn

How do you prefer to consume training content or exercises?

Audio

Video

Printed

What would make training content on H&C+ even better?

Who would you like to train with on H&C+?

What is your favourite show on H&C+?

Which riders would you like to see more of on H&C+?

Are there any equestrian personalities would you like to see more of on H&C+?

Section 5: Hearing from H&C

Tell us about how you typically hear from us.

Are you currently signed up to receive our emails?

Yes

No

Section 6: Your Closing Thought

Please tell us about your overall experience with H&C+.

How likely are you to recommend H&C+ to someone you know?

With the scale of 0 - 'Not likely at all' to 10 - 'Very likely'

Do you feel like your H&C+ membership is good value for money?

Yes

No

What's the best thing about being a H&C+ member?

Do you have any final comments you'd like to add before submitting your answers?

Would you be happy for us to use your responses in future H&C+ promotional material?

Please note we would keep responses anonymous.

Yes

No

Would you be interested in joining an H&C+ user panel, to talk about your experiences further?

Yes

No