Form

Report a verification problem

Please note that submitting this online form only serves to identify possible technical causes or transmission errors. The form does not replace verification.

E-mail*

Smartphone Model

Google
Samsung
Apple
Huawei
Xiaomi
Oppo
Vivo
Realme
OnePlus
Nokia
Sony
Motorola
Honor
Asus
Tecno
Infinix
Lenovo
ZTE
TCL
Meizu
Other

Smartphone operating system

Android 15 (2024
Android 14 (2023)
Android 13 (2022)
Android 12 (2021)
Android 11 (2020)
Android 10 (2019)
iOS 18 (2024)
iOS 17 (2023)
iOS 16 (2022)
iOS 15 (2021)
iOS 14 (2020)
iOS 13 (2020)
Other

Error message

The app closes unexpectedly or crashes.
The process gets stuck or does not proceed.
An error message appears.
Documents cannot be uploaded.
Uploaded documents are not accepted.
The camera does not work or is not recognized.
The app responds slowly or is unresponsive.
Authentication fails or is not possible.
You are logged out unexpectedly.
Certain buttons or functions are not clickable.
Other

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