Manual Shipping Label Form

Please allow 48 hours for us to respond to this request.

First name*

Last name*

Phone number*

Email*

Email Address Associated with Account

Order id*

Please share the order id

Collection Address*

Address where the items can be collected from

Collection City*

City of address items can be collected from

Collection Postcode/Zip Code*

Postcode/Zip Code of where items can be collected from

How many parcels will you be using?*

Please enter the number of parcels/boxes you will be using to send the return

What is the length of the parcels being used (in CM)?*

Please enter the length of each parcel/box in centimeters (cm) separated by comma for each value

What is the width of the parcels being used (in CM)?*

Please enter the width of each parcel/box in centimeters (cm) separated by comma for each value

What is the height of the parcels being used (in CM)?*

Please enter the height of each parcel/box in centimetres (cm) separated by comma for each value

What is the weight of each parcel being used (in KG)?*

Please enter the weight of each box in the shipment separated by comma for each value

Please attach a screenshot (ideally a video capture) of the error you are presented with during the shipping label request.

Please note: The error message needs to be clearly shown as it is required to troubleshoot. Submitting blurry or non-error related screenshots may result in a delay for label creation.

Please confirm this is your first time submitting this request? *If you have already submitted the request DO NOT submit it again otherwise, it can delay the response time to be actioned **