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Proof of Value

We are confident that ElasticCX CCaaS will deliver you the desired outcomes and are here to support your PoV (Proof of Value). To get you to the point where you are able to start a full project, we will work with you in the following areas to meet your PoV outcomes:

  • Define challenges to be solved by the PoV
  • Agree parameters of PoV or pilot for evaluation
  • Customer experience definition
  • Requirements capture at discovery workshops including:
    • Multi-channel routing and implementation
    • Agent experience
    • Management requirements including reporting and metrics/KPIs
  • People Readiness for PoV:
    • Training and enablement
    • Pilot implementation and UAT support
    • Go live readiness and launch
  • Measure success of PoV

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